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What does a 100% customer satisfaction rate mean? According to Harvard Business Review, on average US corporations lose 50% of their customers over a time span of 5 years, which is why reaching 100% customer satisfaction is an achievement that no commercial vendors can take lightly.
For any IT Hosting & Managed services provider, that is the most meaningful metric that we are all measured against, it indicates an extremely high customer satisfaction level and organizational health, and it beats out the majority of other vendors in the market.
Such an achievement translates into a seal of approval from our customers for giving a white-glove service approach and being a trusted partner and advisor, to have had the ability to provide a clear channel of communication at all times, to have been flexible in customizing our offerings and anticipating needs as well as to have given robust responsiveness with our commitments.