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With the onset and rise of Covid-19 cases, travel for meetings was restricted and the virtual conference solution was not scalable for one of the largest private funded Biological and Medical Research Institute in the USA.
Today world over, chat-bots are being excessively used to support answering queries on Covid-19. An AI chatbot is more advanced and can understand open-ended queries. AI chatbots use natural language processing and machine learning algorithms to become smarter over time. They are more akin to an actual live representative that can grow and gain more skills.
The client’s rigid service desk did not support work from home users along with mechanisms to capture and address agent-busy / Off-line queries.
Learn how IT Convergence was able to stitch a cost effective, end-to-end solution for the client, with a complete service desk mobilization, within minimum time frame even when key global markets were undergoing lockdowns with rising Covid-19 cases.
Why customers are moving conversational AI chatbots –
- 24x7/365 Availability
- Unified Experience
- Save Costs
Download this case study to Learn How, we helped the customer setup their Service desk within minimum time and minimum work disruption.