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Headquartered in Miami, Florida the client was working towards making data management essential to their organization’s future, and their IT Database Leaders needed to focus on automation of database administration for maximizing efficiency and business value.
This 2000+ employee organization is a Leading designer, distributor, and licensor of a broad line of high-quality men's and women's apparel, accessories and fragrances seeking expertise for end-to-end administration & support for EBS 12.1.3 database, Production, Development and Test environments.
Customer's core applications runs on Oracle Retail solutions including Oracle Retail Merchandising System, Oracle Retail Price Management, Oracle Retail Sales Audit, Oracle Retail Allocation, Oracle Retail Store Inventory Management, Oracle Retail Point of Service and Oracle Retail Central Office.
Our long-standing Oracle expertise delivered for database upgrade, Disaster Recovery, OS platform migration, & a complete technical upgrade for EBS gave the client confidence to choose ITC amongst other competitors.
Today ITC is one of the 7 certified CSPE partners in North America with expertise to consult, build, operate and manage critical applications on Oracle Cloud Infrastructure.
CLIENT CHALLENGES:
- Build a database administration system & architecture that was scalable to accommodate increase in users, data storage, and able to resolve issues faster
- Maximize performance, stability and security of critical database with proactive database management with real-time performance monitoring and alerts
- Upgrade the version of Oracle Database being used by client & ensure round the clock database support