Our client, a private mortgage insurance company, had previously worked with another Managed Services Provider and was facing issues with poor project management, ineffective leadership, and a resource-intensive managed services model. They needed more guidance and thought leadership but their previous MSP lacked the necessary expertise.
Read this case study to learn how IT Convergence helped them deploy a process-driven managed services model and subscription-based pricing to optimize costs, ensure proactive monitoring and faster resolution of issues.
