When IT and business teams work together in new ways through integration and automation, they can come up with new ideas at a large scale and make products and services that are more connected than ever before.
But, what if there’s a disconnect between your strategic goals for digital transformation and your internal Key Process Indicators (KPIs)?
Modern KPIs for IT are more concerned with how the end user feels than with how the infrastructure works. Organizations can also make KPIs fit how they are digitizing their business processes, even down to specializations that come with different industry verticals.
In this ebook, we go over the most prominent KPIs your business needs to focus on for successful and effective business and IT alignment on your journey towards digital transformation.
