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How to contract for Oracle Fusion Cloud Applications (SaaS) supplementary maintenance services and key terms to include in your Managed Services contract.
This should be flexible, yet effective, engagement that does not lock you into an agreement that is more than you need or is too flimsy to provide adequate risk management.
These terms outline how to accept and embrace the inevitable changes associated with cloud applications and Risk proof your organization from unanticipated downtime.
Whether you are using or planning to use any of the Oracle Fusion Applications which are now known as Oracle Cloud Applications (OCA), this eBook will help you with insights on the way to decide your course ahead.
Oracle cloud-based applications for enterprise resource planning (ERP), enterprise performance management (EPM), supply chain management and manufacturing (SCM), human capital management (HCM), and customer experience (CX), Advertising, Sales all are scope of this eBook.
This eBook will highlight the Key Terms that you can add to your post implementation service support contract which will also help you to negotiate with a Oracle Cloud certified for Partner for:
- Regular Updates provided by Oracle
- Elements to be covered for ‘Breakdown services’
- Services to lock in and the SLAs to negotiate
- Special Oracle SaaS service bundle offer inside**
About IT Convergence
With serving 1100 Enterprise customers for their critical ERP applications, ITC is one of the 7 certified CSPE partners with expertise to consult, build, architect, operate and manage critical applications: all under one contract, with Gartner Recognition 10 years in a row.