Robotic Process Automation continues to be in the spotlight, with multiple companies embracing RPA to bring automation to their front-office and back-office tasks. No matter the industry, the ways RPA can be applied are boundless.
But how do you know if RPA is working as intended?
Like any other technology deployment, you need to define how to measure your results, and while FTE is a key metric to measure RPA performance is not the only one.
This E-book provides 5 Performance metrics to understand how to clearly measure the success of an RPA deployment.